Troubleshooting

If something is not working as expected, these checks can help resolve common issues.

I can't edit a Project, Page, or Collection

You may be unable to edit because:

• You do not have permission to edit the content.
• The Project or content is private or restricted and you have not been given access.
• The Workspace is read-only because its trial has ended.

If access is the issue, contact a Workspace Owner or Admin.

My import failed

1. Open the import notification.
2. Review the import details.
3. Retry the import.

Also verify that you are using a supported format for the import workflow. See Importing Data.

I can't access a published Page or Collection

Check that public publishing is enabled for the item and that it has not been unpublished. Public publishing is also subject to Workspace-level permissions, which Members cannot override.

I can't find a deleted item

Deleted Projects, Pages, and Collections are moved to Trash. Only Workspace Owners and Admins can access Trash to restore or permanently delete them.

Individual Collection Entries are archived instead of deleted.

AI isn't available

Confirm that the Workspace is on the Team plan and has not reached its 100 AI requests per Workspace per month limit.

I can't create another View

• Personal / Household: up to 10 custom Views per Collection.
• Team: unlimited custom Views.

Still need help?

Use the Contact Notework option on the Help Center page to get in touch with the Notework team.